Re: [CH] Fw: RMA # 8877

Bill Oakes (bill_oakes@ibm.net)
Thu, 7 Jan 1999 04:40:24 -0800
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Maybe in reply to: Tom F. Bryant: "[CH] Fw: RMA # 8877"
Tom,
You're doing FAR better than I am with that worthless company.  I received a
duplicate order (with duplicate billing, of course), and after three weeks,
can't even get them to bother issuing an RMA.

Hmm.....this is ChileHead related because it makes me steaming
hot...yeah...dat's da ticket! (grin)
Bill Oakes
San Jose, CA
bill_oakes@ibm.net
-----Original Message-----
From: Tom F. Bryant <tfbxgp@neto.com>
To: Dakil, Camal <ndakil@aol.com>; Mike Collopy <milomc@email.msn.com>; Bob
Collins <racdragon@aol.com>; Chile-Heads <chile-heads@globalgarden.com>;
Ruthie Chandler <spinneram@aol.com>; Jeannie Buckley
<jbuckley@btes.nwsc.k12.ar.us>; Tom, Jr. Bryant <tfbxgp@neto.com>
Cc: Lisa Fuston <lfhere@aol.com>; Charles Fink <chfink@sandia.gov>; Robert
Filler <robert.filler@mailhub.sickkids.on.ca>; Kurt Faria <kfaria@tgn.net>;
Jesse Davis <sfa_jrd@shsu.edu>; Pete Dalrymple <thud@neto.com>; Camal&Nancy
Dakil <ndakil@aol.com>
Date: Wednesday, January 06, 1999 7:19 PM
Subject: [CH] Fw: RMA # 8877


>
>-----Original Message-----
>From: Tom F. Bryant <tfbxgp@neto.com>
>To: Darrin Costelloe <darrinc@buy.com>
>Date: Wednesday, January 06, 1999 8:37 PM
>Subject: Re: RMA # 8877
>
>
>>OK, Darrin, get ready. Send the name and email address of BuyComp's
>>President.
>>Tom
>>-----Original Message-----
>>From: Darrin Costelloe <darrinc@buy.com>
>>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>>Date: Wednesday, January 06, 1999 4:57 PM
>>Subject: RE: RMA # 8877
>>
>>
>>>You will be credited for the whole order, less the RETURN SHIPPING COSTS.
>>>
>>>Thank you,
>>>
>>>DarrinC@Buy.Com
>>>
>>>-----Original Message-----
>>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>>Sent: Wednesday, January 06, 1999 3:53 PM
>>>To: Darrin Costelloe
>>>Subject: Re: RMA # 8877
>>>
>>>
>>>Thanks, but you didn't say if I'd be credited for the S&H charge. Please
>>>clarify.
>>>TFB
>>>-----Original Message-----
>>>From: Darrin Costelloe <darrinc@buy.com>
>>>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>>>Date: Wednesday, January 06, 1999 4:42 PM
>>>Subject: RE: RMA # 8877
>>>
>>>
>>>>Dear Valued Customer:
>>>>
>>>> You will be credited in full for your order when we receive the
>>>>product
>>>>back in our warehouse.
>>>>
>>>>Thank you,
>>>>
>>>>DarrinC@Buy.Com
>>>>-----Original Message-----
>>>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>>>Sent: Wednesday, January 06, 1999 3:25 PM
>>>>To: Darrin Costelloe
>>>>Subject: Re: RMA # 8877
>>>>
>>>>
>>>>    Yes, I have some questions and comments. First off, it was BuyComp's
>>>>screw-up that caused this whole thing. To review: I placed order #420950
>>0n
>>>>Dec. 3, 1998. (The dates I cite may not be perfect, but are damned
>close.)
>>>I
>>>>was notified by BuyComp by email on Dec. 27, '98, that they (BuyComp)
>>>Didn't
>>>>have the item, and didn't know when it would be available. BuyComp
>>provided
>>>>the email address for cancellations, and said I might cancel. On Dec.
28,
>>I
>>>>emailed my cancellation. Order# 420960 arrived on my front porch the
very
>>>>next day (Dec. 30). On Dec. 30, I called BuyComp for an RMA # to return
>>>>order #420950, and talked to "Amanda" who told me the RMA# would be sent
>>by
>>>>email, and that under the circumstances, I should be credited for the
>>>$10.69
>>>>S&H charge. While on the phone, she checked with someone (a supervisor?)
>>>who
>>>>agreed.
>>>>    I respectfully urge you to review my buying history with BuyComp for
>>>>about the last 12 to 18 months. You'll see that I've been a pretty loyal
>>>>customer (up to now). Can BuyComp really afford to abuse me of $10,69?
If
>>>>so, please send me the name and email address of BuyComp's CEO. Keep in
>>>mind
>>>>that I have a rather extensive mailbox. Lots of people will be
interested
>>>to
>>>>hear how this matter is resolved.
>>>>Sincerely,
>>>>Tom F. Bryant, M.D.
>>>>-----Original Message-----
>>>>From: Darrin Costelloe <darrinc@buy.com>
>>>>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>>>>Date: Wednesday, January 06, 1999 2:58 PM
>>>>Subject: RE: RMA # 8877
>>>>
>>>>
>>>>>Dear Valued Customer;
>>>>>
>>>>> In regards to your email, I unfortuantly cannot reimburse you for
>>>>>shipping charges. As per policies and procedures on our website,
>>customers
>>>>>are responsible for return shipping on all products.
>>>>>
>>>>>If you have any other questions, feel free to contact me at the email
>>>>>address listed below.
>>>>>
>>>>>Thank you,
>>>>>
>>>>>DarrinC@Buy.Com
>>>>>
>>>>>-----Original Message-----
>>>>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>>>>Sent: Monday, January 04, 1999 3:20 PM
>>>>>To: Returns@BUY.COM
>>>>>Subject: Re: RMA # 8877
>>>>>
>>>>>
>>>>>How do I get refunded for the S&H charge?
>>>>>-----Original Message-----
>>>>>From: Returns@BUY.COM <Returns@BUY.COM>
>>>>>To: tfbxgp@neto.com <tfbxgp@neto.com>
>>>>>Date: Monday, January 04, 1999 1:45 PM
>>>>>Subject: RMA # 8877
>>>>>
>>>>>
>>>>>>Thank you for shopping at BUY.COM
>>>>>>Per your request, an RMA # has been assigned for the product/s you
wish
>>>to
>>>>>>return from your order 420950, return instructions are outlined below.
>>>>>>
>>>>>>RMA # 8877
>>>>>>
>>>>>>Please ship to: BUY.COM Returns Dept.
>>>>>>Attn: RMA # 8877
>>>>>>21 Brookline
>>>>>>Aliso Viejo, CA. 92656
>>>>>>* RMA number must be written clearly on the outside of the box, or the
>>>>>>package will be refused by our returns warehouse.
>>>>>>* Product must be shipped in original manufacturer box.
>>>>>>* The product must be shipped back to us by UPS or FedEx.
>>>>>>* All return shipping is to be paid by the customer.
>>>>>>* Tracking information must be emailed to us.
>>>>>>* We must receive the return within 10 days of RMA issue, RMA # will
>>>>>>expire on the 11th day and the product will be refused.
>>>>>>* Please allow 7 to 10 working days following receipt of product at
>>>>>>BUY.COM for credit to your account.
>>>>>>* For additional information please see our terms and conditions on
our
>>>>>>BUY.COM web site- http://www.BUY.COM/bc/text/support/rma.asp?
>>>>>>
>>>>>>* If you are returning the RMA for a refund, the credit will be issued
>>to
>>>>>>your originally charged credit card.
>>>>>>
>>>>>>* If you want a replacement you will need to place a new order online,
>>>>>>select personal check as the payment method (to hold the order in our
>>>>>>system) and email  the new order number to accounting@BUY.com (In
>>>addition
>>>>>>please include the original order number and the RMA)
>>>>>>Please note that the shipping selected must be the same as the
original
>>>>>>order.
>>>>>>When the original item is received, the new order will be released.
>>>>>>(Please note that if you do not want a replacement you will need to
>>>notify
>>>>>>us so we can change your order to request refund.)
>>>>>>* If you want the replacement shipped immediately you will need to
>place
>>>a
>>>>>>new order with your credit card and receive a refund for the return.
>>>>>>
>>>>>>
>>>>>>If you have any questions please contact us at 888-880-1030.
>>>>>>Thank you,
>>>>>>
>>>>>>Team BUY.COM
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>
>
Next message: Nels Peterson: "Re: [CH] More bad song titles"
Previous message: James Campbell: "[CH] Warmth"
Maybe in reply to: Tom F. Bryant: "[CH] Fw: RMA # 8877"