Re: [CH] (Fwd) Seeds were not delivered
Marilyn Reese (plantphreak@hotmail.com)
Sun, 9 Dec 2001 23:50:51 -0800
Gee Dave. This is not something I would post to a whole list if I were
interested in promoting myself as "customer service" oriented. If a
customer has a problem with an order would it not be better to lose $15 than
to gain a whole lot of bad will? And, if the seeds truly were destroyed
(and I know for a fact that it happens to seeds sent to NZ, so I can believe
that Australia does it too) how can the poor hapless customer return them?
Oh, and tell CC that Marilyn from The Terrace says hello, and wonders how
she's doing.
Marilyn
*********
The easiest way to find something lost around the house is to buy a
replacement.
----- Original Message -----
From: "Dave Anderson" <Chilehead@tough-love.com>
To: <chile-heads@globalgarden.com>
Sent: Sunday, December 09, 2001 10:28 PM
Subject: [CH] (Fwd) Seeds were not delivered
> I took the address information out to protect the innocent, but I
> have never had a problem shipping seeds to Austraila. Has the
> September 11 problems caused the various ag authorities to get
> tough?
>
> "Unfortunately this order has been seized by customs and will be
> destroyed.
> Australian Quarantine has also asked that I "advise you overseas supplier,
> family or contact (TOUGH LOVE CHILE CO., UNITED STATES OF AMERICA) not to
> include such items in future parcels sent to Australia.
>
> I had assumed that this was not an issue as you advetise international
> shipping.
> I would be grateful therefore if you could refund my credit card for the
$15
> cost."
>
> I'll be happy to refund his credit card if my seeds are returned. This
> sometimes takes 6 months as they are usually returned by sea.
>
> Dave Anderson
> Tough Love Chile Co.
> Http://www.tough-love.com
>