Re: HP was Re: [gardeners] monsterspit revisited
drusus@golden.net (gardeners@globalgarden.com)
Fri, 09 Jan 1998 14:37:32 -0500
At 11:23 AM 09-01-98 +0000, Liz Albrook wrote:
>drusus@golden.net <gardeners@globalgarden.com> wrote:
>
>> What has been the problem with Hewlett Packard? I am thinking about a new
>> printer........
>>
>> I have been satisfied with the Laserjet 3.
>
>I'd consider trading my 5P for your 3.
>
>For one thing the paper feed on mine is the pits -- over half the
>time the paper feeds through on a slant. Paper feeds through from
>the top and I'm forever cleaning dust out of the top. This problem
>developed within weeks of getting the printer and HP product support
>has been *terrible*. They have essentially said "tough noogies".
>Someone on that other list had the same complaint last year about a
>different HP model -- and the same tech support complaint. Epson, on
>the other hand, does indeed provide tech support, will admit that
>their printers occasionally malfunction and will do something about
>it.
>
>I once loved HP printers -- back when I used the Laserjet 3. Dang
>fine printer. The output from my printer is perfect when the page
>feeds correctly. I've tried several brands of paper and used several
>weights but HP refuses to admit there's a problem. They don't return
>phone calls or faxes.
>
>I think they have Michigan Bulb providing tech support.
>
>Liz
We've had the Laserjet 3 for 6 years or so and not a single problem. We
have industrial use on it too, all papers for school and research etc. We
buy paper by the box of 5000 and have gone through 3 boxes in a year.
Lots of printing. My husband has a small desktop 4L which works well, too.
No trades. We are considering a colour printer, though, but won't get rid
of these. We have 2 old dot matrix which are still going strong; those are
at the office.
Lucinda
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