Re: HP was Re: [gardeners] monsterspit revisited
Liz Albrook (gardeners@globalgarden.com)
Fri, 9 Jan 1998 11:23:41 +0000
drusus@golden.net <gardeners@globalgarden.com> wrote:
> What has been the problem with Hewlett Packard? I am thinking about a new
> printer........
>
> I have been satisfied with the Laserjet 3.
I'd consider trading my 5P for your 3.
For one thing the paper feed on mine is the pits -- over half the
time the paper feeds through on a slant. Paper feeds through from
the top and I'm forever cleaning dust out of the top. This problem
developed within weeks of getting the printer and HP product support
has been *terrible*. They have essentially said "tough noogies".
Someone on that other list had the same complaint last year about a
different HP model -- and the same tech support complaint. Epson, on
the other hand, does indeed provide tech support, will admit that
their printers occasionally malfunction and will do something about
it.
I once loved HP printers -- back when I used the Laserjet 3. Dang
fine printer. The output from my printer is perfect when the page
feeds correctly. I've tried several brands of paper and used several
weights but HP refuses to admit there's a problem. They don't return
phone calls or faxes.
I think they have Michigan Bulb providing tech support.
Liz